Refund policy

Return & Refund Policy – Cupid’s Last Stand

1. Print‑On‑Demand (POD) / Made‑to‑Order Items

These are items that are printed or created just for you after you place your order (most apparel, mugs, wall art, etc.).

1.1 When we can replace or refund a POD item

We will replace or refund a POD item if:

  • It arrives damaged or defective
  • The print is clearly misaligned, blurry, or low quality
  • You receive the wrong item, size, or color compared to your order confirmation

To be eligible:

  • You must contact us within 30 days of delivery
  • You must provide clear photos of the item and the issue

1.2 When POD items are not returnable

Because POD items are made specifically for each order, we do not accept returns or offer refunds for:

  • Buyer’s remorse (“I changed my mind”)
  • Ordering the wrong size, color, or design
  • Minor color or placement variations between what you see on your screen and the finished print
  • Normal wear and tear after use

If you ordered the wrong size, we may, at our discretion, offer a discounted re‑order, but this is not guaranteed.

1.3 Do POD items need to be sent back?

In most cases, defective or misprinted POD items do not need to be returned.
If a return is required for quality review, we’ll send you instructions and a return address. Returns sent without approval may not be accepted.

2. Non‑POD / Standard Items

These are items that are not made‑to‑order and can generally be resold (for example: certain accessories, add‑ons, or non‑custom products, if you carry them).

2.1 Eligibility for non‑POD returns

Unless an item is marked “final sale,” non‑POD items are eligible for return if:

  • You contact us within 30 days of delivery
  • The item is unused, in its original packaging, and in resellable condition

Once we receive and inspect the returned item, we will either:

  • Approve a refund to your original payment method, or
  • Provide store credit, if that’s what we’ve agreed with you in advance

Original shipping fees are normally non‑refundable.

2.2 Who pays return shipping for non‑POD items?

For eligible non‑POD returns, Cupids Last Stand covers the cost of return shipping.

If the return is due to our mistake (wrong item, defective product, etc.), we’ll provide a prepaid return label or otherwise cover reasonable return shipping costs.

This free return shipping benefit applies only to eligible non‑POD items and does not apply to print‑on‑demand (POD) items that are marked as final sale.

3. Damaged, Defective, or Incorrect Items (All Product Types)

If any item—POD or non‑POD—arrives damaged, defective, or incorrect:

  1. Contact us within 30 days of delivery.
  2. Include your order number, a brief description of the problem, and clear photos of:
    • The full item
    • The issue (defect, misprint, etc.)
    • The packaging label, if the item was damaged in transit

We’ll review your request and let you know the next steps. Our goal is to make things right as quickly as possible.

4. Lost Packages and Incorrect Addresses

4.1 Lost packages

If tracking shows no movement for an extended period or says “delivered” but you did not receive the package:

  • First check with neighbors, household members, and your local carrier office
  • If it’s still missing, contact us with your order number and tracking information

We’ll work with our fulfillment and shipping partners to investigate and determine whether a replacement or other solution is appropriate.

4.2 Incorrect or incomplete addresses

Please double‑check your shipping address at checkout.

  • If an order is shipped to an incorrect or incomplete address provided by you, we may not be able to replace or refund the order
  • If the package is returned to us or our partner, we can usually reship it after you pay the additional shipping cost

5. How to Start a Return or Issue Request

To report a problem or request a return:

  1. Email Support@cupidslaststand.com
  2. Use the subject line: “Return/Issue – Order #[your order number]”
  3. Include:
    • Your full name
    • Order number
    • Whether the item is POD or non‑POD (if you know)
    • Brief description of the issue
    • Photos (for any damage, defect, or incorrect item)

We aim to respond within 1–2 business days with next steps.

6. Policy Updates

We may update this policy from time to time to reflect changes in our products, partners, or legal requirements. The version posted on this page is always the current one.